Returns

Try Luun at home.

We want you to feel confident bringing Luun into your home. If it is not the right fit, eligible orders may be returned within 14 days of delivery, subject to our return conditions.

14 day guarantee

A short window to make sure it fits your home.

You have 14 days from delivery to request an eligible return. The product must be kept in original condition, with all original packaging retained.

Because sofas are large-format items that require careful handling, all returns must be approved by Luun support before being sent back.

Return requests must be made within 14 days of delivery.
Original packaging must be kept for the return to be eligible.
Returned items must be clean, undamaged, and in resellable condition.
How it works

Start your return within 14 days.

If you need to return your Luun, contact our support team before the return window closes. We will review eligibility and walk you through the next steps.

Step 1
01

Contact Luun support.

Send us your order number, the name on the order, and the reason for your return request.

Step 2
02

Keep the packaging.

The product must be returned in its original packaging. Do not discard the boxes or protective materials until you are sure you are keeping it.

Step 3
03

We inspect the return.

Once received, the product is inspected. Approved returns are refunded according to the original payment method and return conditions.

Eligibility

What makes a return eligible.

Returns are designed for customers who tried the product at home and decided it was not the right fit, not for products that have been damaged, modified, or mishandled.

Eligible

Original condition, original packaging.

To be eligible, the item must be clean, undamaged, unmodified, and returned with its original packaging and protective materials.

Return requested within 14 days of delivery.
Original packaging has been kept.
Product is in resellable condition.
Not eligible

Damaged, missing packaging, or modified items.

Returns may be declined if the product has been damaged, stained, altered, used improperly, or no longer has its original packaging.

Damage to the product may void return eligibility.
Missing original packaging may void return eligibility.
Modified or mishandled products are not eligible.
Fine print

Important return conditions.

Return requests must be submitted within 14 days of delivery. Customers must keep the original packaging, including boxes and protective materials. Returns without original packaging may be declined.

The product must be returned in clean, undamaged, unmodified, resellable condition. Damage, stains, odours, missing parts, improper use, improper repackaging, or modifications may void return eligibility.

Delivery, return pickup, financing fees, and other third-party charges may not be refundable unless required by applicable law. Final return eligibility is determined after inspection.

FAQ

Return questions.

Do you offer returns?

Yes. Eligible orders may be returned within 14 days of delivery, subject to Luun’s return conditions.

Is there a return fee?

Yes. Eligible returns are subject to a $250 return fee to help cover pickup, handling, inspection, and restocking. The fee may be deducted from the refund amount.

Do I need to keep the packaging?

Yes. Original packaging is required for return eligibility. Please keep the boxes and protective materials until you are sure you are keeping your Luun.

Can damage void the return?

Yes. Damage, stains, odours, modifications, missing parts, or improper handling may void return eligibility.

When does the 14 day window start?

The 14 day return window starts on the day your order is delivered.